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Course Title: The 5 Whys Training


Course Duration: 1 day

Course Description:

The 5 Whys Training is a one-day workshop designed to teach participants the principles and techniques of the "5 Whys" problem-solving method.


Rooted in the lean and Six Sigma methodologies, the 5 Whys technique helps individuals and teams identify the root causes of problems and make more effective decisions for continuous improvement.


This course will provide participants with the knowledge and practical skills needed to apply the 5 Whys method in their work or organization.


Course Objectives:

By the end of this training, participants should be able to:

  1. Understand the concept and importance of root cause analysis.

  2. Learn the history and background of the 5 Whys technique.

  3. Apply the 5 Whys method to identify the underlying causes of problems.

  4. Use critical thinking skills to formulate effective and actionable solutions.

  5. Develop a problem-solving mindset and foster a culture of continuous improvement within their organization.


Course Outline:

Module 1: Introduction to Root Cause Analysis

  • Understanding the significance of root cause analysis

  • Common challenges in problem-solving

  • Overview of the 5 Whys methodology


Module 2: History and Evolution of the 5 Whys Technique

  • Origin and development of the 5 Whys

  • Success stories of organizations using the 5 Whys

  • Real-world applications


Module 3: The 5 Whys Process

  • The step-by-step approach to asking "Why?"

  • Practical examples and exercises

  • Group discussions and case studies


Module 4: Effective Questioning and Critical Thinking

  • Techniques for asking meaningful "Why?" questions

  • Analyzing and interpreting responses

  • Avoiding assumptions and biases


Module 5: Identifying Root Causes

  • Methods for distinguishing symptoms from causes

  • Creating cause-and-effect diagrams

  • Establishing causal relationships


Module 6: Developing Actionable Solutions

  • Generating and evaluating potential solutions

  • Prioritizing actions based on root causes

  • Implementing sustainable changes

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