ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees.

​

This document was prepared by Project Committee ISO/PC 280, Management consultancy.

​

Introduction

The aim of this document is to improve transparency and understanding between clients and management consultancy service providers (hereinafter referred to as MCSPs), in order to achieve better results from consultancy projects. Appropriate application of this document enables MCSPs to provide better value for clients and reduce risk in management consultancy assignments.

 

It includes recommendations to improve the specification, execution, acceptance of the outcome and closure of management consultancy services, based on research and the experience of a wide range of MCSPs and their clients.

​

ISO 20700;

• a) is written as guidance;

• b) is applicable to all MCSPs;

• c) applies to organizations, not their internal resources;

• d) is based on outcomes;

• e) protects innovation and differentiation;

• f) emphasizes the importance of understanding clients’ needs;

• g) is easy to understand.